Refund policy
🧾 Flufflee Return & Refund Policy
Last Updated: [26.05.2025]
At Flufflee, your satisfaction—and your pet’s comfort—means everything to us. If you're not completely happy with your order, we’re here to help.
📦 Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
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The item must be unused, unwashed, and in the original packaging
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You must have proof of purchase (e.g., your order number or confirmation email)
Please contact us at [your support email] before sending any item back. We’ll provide instructions and the return address.
⚠️ Please note: As we operate through multiple suppliers, not all items may be eligible for return due to hygiene reasons (such as pet beds, grooming tools, etc.). Contact us for specific item eligibility.
💸 Refunds
Once we receive and inspect your return, we’ll notify you about the approval status.
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Approved? Your refund will be issued to your original payment method within 5–10 business days.
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Rejected? If the item shows signs of use, we may not be able to process your refund.
🚚 Return Shipping
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You are responsible for return shipping costs, unless the item was damaged, defective, or incorrect.
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We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.
❗Damaged or Wrong Items?
If your order arrived damaged or you received the wrong product, please contact us within 48 hours of delivery with photos and your order number—we’ll make it right, fast.
📩 Questions?
Reach out to us anytime at [your support email]
We’re here to help you and your fluff friend.