FAQ
💳 Orders & Payments
How can I place an order?
You can place an order directly through our website. Simply browse our collection, add items to your cart, and follow the checkout process.
Which payment methods do you accept?
We accept major credit/debit cards and other secure payment options available at checkout.
Why was my payment declined?
Please ensure your card details are correct and that your bank hasn’t flagged the transaction. If the issue continues, try another payment method.
🛒 Shipping & Delivery
When will my order ship?
All orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation with tracking info.
How long does delivery take?
Delivery times vary by location. Estimated delivery:
- US: 7–15 business days
- Canada: 8–18
- Europe: 10–20
- Others: 12–25
Can I track my order?
Absolutely! You'll receive a tracking link via email once your order is shipped.
Do you offer express shipping?
Currently, we only offer standard international shipping to keep costs low for everyone. We hope to add faster options soon!
Why is my tracking information not updating?
Tracking may take a few days to update after your order ships. Delays are often due to international customs or local carriers.
📦 Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unwashed, and in original packaging.
How do I request a return or refund?
Simply contact us at [your support email] with your order number and reason. We'll guide you through the process.
🐾 Products & Quality
Are your products pet-safe?
Yes! We carefully choose high-quality, pet-safe products to ensure comfort, durability, and safety.
Do you offer eco-friendly options?
We do. Look for our "Eco Picks" collection for sustainable, thoughtful choices.
How do I choose the right size for my pet?
Size guides are available on product pages. If you're unsure, feel free to contact us with your pet’s breed and size details.
Do you restock sold-out items?
Some of our popular items get restocked. You can sign up for email updates or contact us for specific requests.